Shipping Info

At SÖLE, we are committed to delivering your favorite footwear safely and efficiently. We carefully process every order to ensure your shoes arrive in excellent condition.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking details.

Please note that processing times may be longer during holidays, sales events, or periods of high demand.

Shipping Times

Delivery times depend on your location and shipping method selected at checkout.

Estimated delivery times:

United States: 7–15 business days
International Orders: 10–25 business days

Please note that delivery times are estimates and may vary due to customs, weather conditions, carrier delays, or other circumstances outside of our control.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking information to follow your package until it arrives.

If you do not receive your tracking information within the expected timeframe, please contact our support team.

Shipping Costs

Shipping costs are calculated based on your location, order details, and available shipping options. The final shipping cost will be displayed during checkout before you complete your purchase.

Customs & Import Fees

For international orders, customers may be responsible for any customs duties, taxes, or import fees required by their country. These charges are determined by local authorities and are not controlled by SÖLE.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, please contact us immediately. We will try our best to assist before the order is shipped.

SÖLE is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

While we work with reliable shipping partners, delays may occasionally occur. If your package has not arrived within the expected delivery timeframe, please contact our customer support team and we will assist you in locating your order.