Shipping Policy

Thank you for shopping with Oùntra. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders or unexpected delays, processing times may be extended. If this happens, we will notify you by email.

Shipping Times

Estimated delivery times are:

United States: 7–15 business days
Canada: 7–18 business days
United Kingdom: 7–15 business days
Europe: 7–18 business days
Australia & New Zealand: 8–20 business days
Other International Destinations: 10–25 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout unless a free shipping promotion is available.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–72 hours to appear after shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at support@ountra.store. We will work with the shipping carrier to help resolve the issue.